VEDSUDHA NATURALS – SHIPPING & DELIVERY POLICY

At Vedsudha Naturals, we are committed to ensuring the timely and secure delivery of your Ayurvedic wellness products. Our streamlined shipping process, in collaboration with trusted logistics partners, guarantees a seamless experience. Please review the following details for a clear understanding of our policies:

1. Order Processing & Delivery Timelines

• Processing Time: Orders are meticulously processed within 1-2 business days (excluding Sundays and public holidays).
• Shipping Partners: We have partnered with India Post (Department of Posts, Government of India) as our primary shipping partner, supplemented by third-party courier service providers including Delhivery, Amazon Logistics, Big Ship, and others as and when required to ensure optimal delivery coverage.
• Estimated Delivery Time:
  • Metros & Tier-1 Cities: 3–5 business days
  • Tier-2/3 Cities & Rural Areas: 5–7 business days (subject to courier accessibility)
• Potential Delays: Unforeseen events such as extreme weather, logistical disruptions, or regional delays may extend delivery times.

2. Shipping Charges

• Free Standard Shipping: Enjoy complimentary shipping on all domestic orders.
• Express Delivery: Expedited shipping is available at an additional cost (selectable during checkout).

3. Tracking Your Order

• Upon dispatch, you will receive a tracking ID and delivery link via WhatsApp and/or email notification.
• For India Post Shipments: Customers can conveniently track their article's delivery status using the provided Tracking ID/Link through either of the following options:
  • Directly from our website's tracking portal
  • Visit India Post's official website (https://www.indiapost.gov.in) for detailed tracking
• For Third-Party Courier Shipments: Track your order in real-time via the respective courier partner's website or app using the provided tracking ID.

4. Delivery Attempts & Address Accuracy

• Precise Address Required: Ensure your shipping details are complete and accurate to avoid delays. Vedsudha Naturals is not liable for incorrect or incomplete addresses.
• Failed Deliveries:
  • Couriers will make two delivery attempts.
  • Unsuccessful deliveries may result in the order being returned to our facility.
  • Re-Dispatch: Contact us within 7 days to arrange re-shipping (additional charges may apply).

5. Limitations of Third-Party Shipping

• Vedsudha Naturals does not control transit delays once the order is handed to the courier.
• Deliveries to remote regions (e.g., Jammu & Kashmir, Northeast states) may experience extended timelines.
• We cannot be held liable for lost/damaged packages due to courier negligence (refer to our Returns & Refunds Policy for resolution).

6. International Shipping

Currently, we only deliver within India. For international inquiries, kindly email us at support@vedsudhanaturals.com.

7. Customer Support for Shipping Concerns

For assistance regarding delays, lost parcels, or other delivery-related issues, please contact us via:

• Email: support@vedsudhanaturals.com
• Phone: +91-9630552025 (Mon–Fri, 10 AM–6 PM IST)

Note: This policy is subject to updates. Last revised on [DD/MM/YYYY].

VEDSUDHA NATURALS PVT. LTD. 🌿 Empowering Wellness Through Authentic Ayurveda